I’m posting a review on the printer, Canon PIXMA MG5420 for two reasons:
- I had a bad experience with this printer and was extremely unsatisfied with little to no resolve or support from Canon.
- I feel I’ve had my review biased-ly rejected on Canon’s website, twice now, even after following their review guidelines.
This is my review:
“For several reasons, I was very unsatisfied with this printer. I had it barely over a year, and it stopped working. It remained in my personal home office, used only by me, and the proper care instructions were followed to a tee. It was rarely used even weekly, so it was not overused. On top of that, the ink could last through maybe 20-40 pages of simple black and white printing before running low, which also progressively got worse the longer I had the printer. When I called to find out more about the printer error, the only thing Customer Service could tell me is I had to pay to have it repaired [which would “cost at least $50, probably more”] or by a new one. I’m kicking myself for not getting an extended warranty, but in my opinion if you take perfect care of something, it should not stop working after barely a year. That, to me, shows bad quality. Very, very unsatisfied.”
I left the part in italics out of the review, above, that I originally tried to submit on Canon’s website, due to Canon’s guidelines.
Another major con that I didn’t include in my original review was that buying the ink for the printer each time was almost just as expensive as the original printer itself. This printer is $80 on Amazon, and the ink is between $50-$60.
That’s something I’ll admit we should’ve done more research on before purchasing the printer, but hopefully that info can help someone else looking into buying it.
Feel free to comment below if you’ve owned the Canon PIXMA MG5420 or if you have suggestions, pros or cons on a specific printer. We are, obviously, looking around for a new printer–preferably not Canon!